Welcome to episode 10 of our video series ‘exposing the hoodwinking’
Each week we bring to your attention a clause within service agreement terms for office equipment like printers, photocopiers & telephones. Which could cause you many extra charges in the future.
Today were going to discuss ‘delivery charges’
Somewhere in your agreement could be a clause that says something like. ‘We will charge you a flat £10.00 charge for every delivery.’
So, what does this clause mean?
Surprise. Surprise. It means your cost per page or fixed monthly fee agreement doesn’t include all the associated costs for your printing service. Like you thought.
Taking an average of 4 deliveries a month for consumables your supplier will expect you to change yourself (toner cartridges, replacement drums & waste units). Some will be less others will be more.
Will add a further £40 a month. Or £480 a year. On top of your initial agreement figures. And over the term of a 5 year contract these extra charges will cost you a whopping £1,900 in extra fees.
In our opinion. A managed print service agreement (whether it’s for a desktop printer, photocopier or multi-function device) should include the delivery charges for the consumables you need to print.
But. Many suppliers charge extra for deliveries to allow them to show a lower cost per page figure or fixed monthly fee figure in their initial quotation. Making you think it’s a great deal.
And. If you’re not happy & decide not to pay. The supplier can terminate the agreement for breach of terms. And request immediate payment in full for the remaining period. Which can be £1,000’s.
As always. Our advice is to thoroughly check your service agreement terms before you sign. And if you spot a clause that charges for ‘deliveries’ ask the supplier to remove it.
If they won’t. Don’t sign it…
Instead. Find a trusted supplier who provide Simple Honest Service with free ‘deliveries’ that are included within the standard agreement prices.
Watch the full hoodwinking series at mytotalofficesolutions.co.uk/hoodwinking-exposed