Welcome to our video series ‘exposing the hoodwinking’…
Each week we will bring to your attention a clause (usually hidden deep) within service agreement T&C’s, which could cause you much pain and extra unforeseen charges in the future.
This week it’s 1 of our favourites. Pricing clauses.
If you are about to sign (or have already signed) a service agreement to cover a printing solution, photocopier or telephone system, check the charges or pricing clause with the agreements T&C’s.
And if you find a clause that says something like: ‘Pricing will be reviewed throughout the term of this agreement & may be subject to an increase’ or ‘we will notify you of any changes to prices by giving you no less than 30 days written notice’. Beware…
Clauses like these allow the supplier to increase their prices whenever they feel like it, and there is absolutely nothing you can do about it.
We’ve had instances of customers paying nearly twice the amount they originally agreed, by the time they got to the end of their original agreement. Increasing their costs by up to 100%.
Our advice is to thoroughly check your T&C’s before you sign. And if you spot a pricing clause that worries you, ask your supplier to replace it with a fixed priced guarantee.
And if they won’t. Don’t sign it. And go find a trusted supplier who provide fixed priced agreement guarantees to all their customers.