Welcome to episode 6 of our video series ‘exposing the hoodwinking

Each week we’re bringing to your attention a clause (usually hidden deep) within service agreement terms for office equipment like printers, photocopiers & telephones. Which could cause you pain and extra charges in the future.

Today were going to cover the fictitious ‘network peripheral charge’…

Somewhere in your agreement could be a clause that says something like. ‘Where the equipment is connected to a computer or network, we will invoice a quarterly network peripheral charge of £75 after the first 12 months of the agreement’.

This clause means….

Once the first 12 months has passed on your service agreement you will be charged an additional £75 in extra charges every quarter for remaining agreement term.

This means. If you signed a 5-year service agreement. You will be charged an additional £1,200 extra. As these days every printer, photocopier or internet phone system is attached to a PC or network.

I couldn’t believe it when I first saw this clause. As it’s money for absolutely nothing in return. And it’s real. I’m reading it right now still shaking my head in disbelief. And they charge it too. I know of at least 2 organisations who are currently suffering financially because of this fictitious charge.

And, if you’re not happy about it & decide not to pay the supplier. They have the right to terminate the agreement for breach of their terms & conditions. And request immediate payment in full for the remaining agreement period. Based on your average monthly billing. Which could be £1,000’s.

As always. Our advice is to thoroughly check your service agreement T&C’s before you sign. And if you spot a clause that relates to a network peripheral charge (if you still want to do business with them) ask the supplier to remove it.

If they won’t. Don’t sign it…

Instead. Find a trusted supplier who provide simple honest service. Who don’t make up fictitious charges to line their own pocket. And who don’t hide behind complex 1-sided terms & conditions.

…thank you for watching