Welcome to episode 12 of our video series ‘exposing the hoodwinking’ & have we got a beauty for you today.

Each week we bring to your attention a clause within service contract terms for office equipment like printers, photocopiers & telephones. Which could cause you much pain and extra charges.

Today we came across ‘one hell of a scary clause’.

So here goes…

The term for the cost per copy contract will be continuous. This will be automatically invoiced periodically at our latest rate. You may terminate the contract by giving 12-months written notice. You can only leave immediately by paying the 12-month notice period upfront based on your previous 12 months charges.’

Where do we start with this one?

  1. The contract has no end date & technically can run on forever, whether your happy or not
  2. They can put the price up whenever they feel by simple telling you it’s the latest price
  3. If your unhappy & want to leave. It will take 12 months after you’ve given written notice
  4. The only way of leaving immediately is by paying 12 months charges (£1,000’s) up front.

This isn’t a clause for a faint heart. We really feel for anyone who’s been stung & couldn’t believe our own eyes when we came across it. As a single clause it even surprised us. It’s probably the worst we’ve seen.

As always. Our advice is to thoroughly check your service contract terms before you sign. And if you spot a clause that really worries you. Ask the supplier to change or remove it.

If they won’t. Don’t sign it…

Instead. Find a trusted supplier who provide simple honest service & don’t hide behind complex 1-sided terms & conditions.