Welcome to episode 5 of our video series ‘exposing the hoodwinking

Each week we’re bringing to your attention a clause (usually hidden deep) within service agreement terms & conditions for office equipment like printers, photocopiers & telephones. Which could cause you much pain and extra unforeseen charges in the future.

Today were going to cover ‘Replacement Parts’…

Somewhere in your agreement could be a clause that says something like. ‘Parts will be replaced under warranty for a period of 12 (or 24) months from the installation date of the equipment, thereafter parts will be charged at our standard rates.’

This clause means….

Even though you may have signed 5-year service agreement. Any parts which fail after 12 or 24 months will be chargeable and is in addition to your normal monthly service charges.

And, if you’re not happy about it & decide not to pay the supplier for the replacement parts. They may terminate the agreement for breach of their terms & conditions. And request immediate payment in full for the remaining agreement period. Based on your average monthly billing.

As an example…

Replacement parts can be very expensive. A fuser or transfer belt can be £200 – £300 each. But if you decide to withhold payment (and have an average monthly billing of £200) with 2 years left on your agreement. You could be hit with an even bigger bill for £4,800 when they terminate the agreement.

As always. Our advice is to thoroughly check your service agreement T&C’s before you sign. And if you spot a clause that says you need to pay for replacement parts. Ask your supplier to remove it.

And if they won’t. Don’t sign it…

Instead. Find a trusted supplier who provide simple honest service & include the cost of all parts for full term of the service agreement. And don’t hide behind complex 1-sided terms & conditions.

…thank you for watching